Watch Repair Support
[email protected]
Last updated: June 1, 2026. This Privacy Policy explains how Gear & Glass ("Gear & Glass", "we", "us", or "our") collects, uses, maintains, and protects information when you browse our website, review watch repair services, submit a service inquiry, or otherwise communicate with our team. By using our website, you acknowledge the practices described in this policy.
We may collect information that you voluntarily provide when contacting us, including your name, email address, phone number, details about your watch, the repair service you are interested in, and information included in your messages or service inquiries. We may also automatically receive limited technical information when you browse the website, such as browser type, device information, general usage activity, and the pages or service sections you view. This information helps us understand how visitors use the Gear & Glass website and improve the way our watch repair information is presented.
Information may be used to respond to repair inquiries, provide details about available watch services, communicate about requested repairs, answer questions, arrange service-related discussions, improve our website, and better understand which timepiece services visitors are interested in. Where permitted, we may also use contact information to provide relevant Gear & Glass updates or service information. You can choose to stop receiving promotional communications where applicable.
Gear & Glass does not sell your personal information. We may share relevant information with trusted providers that help us operate the website, manage communications, support service inquiries, maintain technical systems, or provide analytics. Information is shared only when reasonably necessary for these purposes. We may also disclose information when required by applicable law or legal process, or when disclosure is necessary to protect our rights, website, customers, team members, or business operations.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. We periodically consider the security of the information we maintain and take appropriate measures to reduce potential risks. However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.
Depending on applicable privacy laws and your circumstances, you may have rights concerning personal information that Gear & Glass maintains about you. These may include requesting access to information, asking us to correct inaccurate details, requesting deletion where applicable, or objecting to certain uses of your information. If you would like to make a privacy-related request, contact us using the information below and we will review your request in accordance with applicable requirements.
The Gear & Glass website and watch repair services are not intended to knowingly collect personal information from children without appropriate authorization. We do not intentionally request personal information from children through our website. If you believe that a child has submitted personal information to us, please contact our team so that we can review the information and take appropriate steps.
We may revise this Privacy Policy when our website, services, information practices, or applicable requirements change. Any material updates will be reflected on this page together with a revised effective date. We encourage visitors to review this policy periodically to remain informed about how Gear & Glass handles personal information.
If you have questions about this Privacy Policy or would like to discuss how your information is handled, please contact the Gear & Glass team by email at [email protected]. You can also reach our watch repair team at +1 408 429 8881 for general service-related assistance.