Watch Repair Support
[email protected]
Last updated: June 1, 2026. These Terms of Service ("Terms") describe the conditions that apply to your access to and use of the Gear & Glass website, watch repair information, service descriptions, and related communications. By accessing our website, submitting an inquiry, or requesting information about our services, you agree to follow these Terms.
Gear & Glass provides watch repair and maintenance services that may include diagnostics, mechanical movement service, quartz watch maintenance, battery replacement, crystal replacement, strap and bracelet work, restoration, and other timepiece-related services. Descriptions, service options, availability, and other information displayed on the website are provided to help you understand our workshop capabilities and may change as our services develop. Specific repair requirements are determined according to the individual timepiece and its condition.
When you contact Gear & Glass about a watch repair or service, you are responsible for providing information that is accurate and current to the best of your knowledge. Details such as the watch type, symptoms, visible damage, previous service information, and requested work can help our team understand the nature of your inquiry. A service request or website inquiry does not automatically constitute an agreement to perform a particular repair.
Watch repair requirements can vary significantly depending on the construction, movement, age, condition, component availability, and service history of a timepiece. Information provided through the website may be general and may not represent a final repair assessment. Additional inspection may be necessary before determining the appropriate service, required components, repair approach, or other applicable details.
Watches contain delicate mechanical, electronic, and exterior components that require appropriate handling. Customers are expected to provide accurate information about known damage or relevant conditions when submitting a service inquiry. Where a watch has been exposed to moisture, impact, contamination, or other potentially damaging conditions, that information should be communicated to the Gear & Glass team so that the appropriate considerations can be made during inspection.
Any applicable repair charges, inspection fees, replacement component costs, service requirements, and other payment conditions will be communicated through the relevant service process. The scope and cost of work may depend on findings made during inspection and the parts or labor required for the particular timepiece. Customers are responsible for reviewing applicable service details before authorizing repair work.
Gear & Glass website content, including written materials, graphics, photographs, logos, service descriptions, and original informational resources, may be owned by or licensed to Gear & Glass and protected by applicable intellectual property laws. You may access and use this content for personal, non-commercial purposes related to learning about our services. Reproducing, distributing, modifying, or commercially using protected content without appropriate permission is not permitted.
You agree to use the Gear & Glass website lawfully and in a manner that does not interfere with its operation, compromise its security, or infringe the rights of other users or the Gear & Glass team. You should not attempt to gain unauthorized access to website systems, introduce malicious code, misuse contact forms, interfere with website functionality, or use website content for unauthorized commercial purposes.
Gear & Glass may revise these Terms when our services, website functionality, repair processes, or applicable requirements change. Updated terms will be published on this page with a revised date. Continued use of the website after an update is posted indicates that you have reviewed the revised Terms.
If you have questions about these Terms of Service, repair inquiries, service requirements, or our website practices, please contact the Gear & Glass team by email at [email protected] or by phone at +1 408 429 8881. We will provide information relevant to your inquiry.